Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Location:
TSO Champions – 5774 Cypress Creek Parkway, Houston, TX 77069
TSO Champions – 5774 Cypress Creek Parkway, Houston, TX 77069
About Us
Texas State Optical (TSO) Champions is committed to providing exceptional eye care through advanced technology, outstanding customer service, and a welcoming patient experience. We are seeking an energetic, organized, and customer-focused Front Desk Receptionist / Patient Care Coordinator who enjoys helping others and thrives in a fast-paced medical office.
As the first person our patients meet and the last person they see before leaving, you play a vital role in creating an outstanding experience from start to finish.
Position Overview
The Front Desk Receptionist is responsible for managing the daily flow of the office while providing exceptional customer service to every patient. This position includes greeting patients, answering phones, scheduling appointments, verifying insurance benefits, checking patients in and out, collecting payments, and ensuring all patient information is accurate and HIPAA compliant.
The ideal candidate is friendly, professional, detail-oriented, dependable, and able to multitask while maintaining a positive attitude in a busy healthcare environment.
Responsibilities
- Welcome patients and visitors with a warm, friendly, and professional attitude
- Answer and manage incoming phone calls professionally and efficiently
- Schedule, confirm, and coordinate patient appointments
- Verify and authorize vision and medical insurance benefits
- Check patients in and out while collecting applicable payments
- Maintain accurate patient demographic and insurance information
- Assist patients with forms and basic questions regarding appointments and insurance
- Coordinate communication between patients, doctors, and staff
- Maintain an organized, clean, and professional reception area
- Follow HIPAA guidelines and protect patient confidentiality
- Assist with general administrative and clerical duties as needed
- Support the office team to ensure smooth daily operations
Qualifications
- Minimum 1 year of experience in an optical or medical office (Required)
- Previous front desk or customer service experience preferred
- Experience verifying medical and vision insurance benefits
- Knowledge of Compulink EHR or similar electronic medical records system preferred
- Strong computer skills, including Microsoft Office
- Excellent verbal and written communication skills
- Outstanding customer service and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask and remain calm in a fast-paced environment
- Professional appearance and positive attitude
- Bilingual (English/Spanish) is a plus
Compensation & Benefits
- $16.00–$18.00 per hour, depending on experience and knowledge
- Monthly commissions and performance bonuses
- 401(k)
- Health insurance
- Paid Time Off (PTO)
- Employee eyewear discounts
- ABO Certification reimbursement for eligible employees
- Ongoing training and career development opportunities
Schedule
Our office hours are:
- Monday–Friday: 9:00 AM – 6:00 PM
- Saturday: 9:00 AM – 1:00 PM
This is a full-time position averaging 32–35 hours per week.
Candidates must be fully available during all operating hours, including every Saturday. The schedule includes Sunday off plus one additional weekday off, based on the needs of the practice. Please note that these days off are not guaranteed to be consecutive.
Before You Apply
Please consider your commute before applying.
This position is located at:
TSO Champions
5774 Cypress Creek Parkway
Houston, TX 77069
5774 Cypress Creek Parkway
Houston, TX 77069
Applicants must be able to reliably commute to this location and be available to work the required schedule.
If you enjoy delivering exceptional customer service, working with patients, and being part of a supportive team that helps people see their best, we'd love to hear from you!
Compensation: $16.00 - $18.00 per hour
Our Story
Providing advanced vision care in a professional and comfortable environment has been at the very heart of Texas State Optical (TSO) since it was founded in 1936. It is TSO’s grand vision to offer patients convenient locations, qualified Doctors of Optometry, and a complete line of competitively priced eyewear that is not only aesthetically fashionable but also functional. These core values have remained stable throughout the years. Today, the TSO family has grown to become a respected organization of independent doctor-owned and operated eye care practices in Texas.
Our Champions location was established in 1986. Dr. Wayne Martz, a therapeutic optometrist practicing family eye care, has made it his mission to establish an amazing experience for his patients by providing comprehensive eye and vision care in an inviting environment, a goal that is ongoing within the practice today.
Dr. Ayesha Butt, joined the practice in 2013 as a therapeutic optometrist and glaucoma specialist. Dr. Butt is actively involved in the management of dry eyes, ocular infections, and allergies. She is experienced in diagnosing and managing diabetic retinopathy, glaucoma, and age related macular degeneration. She also co-manages LASIK and Cataract surgery patients with local ophthalmologists. Since Dr. Butt shares same mission and values as Dr. Maltz, he decided to hand over the torch of ownership and management to her in 2014 while he continues to focus on providing the best care possible to his existing patients.
The doctors and staff of the TSO Champions have pushed the standards of superb vision care and quality eyewear so high that the office is now seeing second or third generation of patients. Dr. Ayesha Butt, OD has made her goal to extend TSO Champions’ services to the most deserving population. She was originally trained in Canada where routine eye examinations start at the age of 6 months. Her goal is to prevent vision problems and serious eye conditions early on. Being a mother, in addition to an eye care provider, she believes that eye and vision care is an essential part of infant wellness care. She encourages parents to bring their kids for routine eye exams before they even start to complain about their vision. Her charming personality and attention to detail helps her see younger patients with ease. This is why TSO Champions has grown from two to four doctors and has extended its office hours to meet the growing demand. Please visit our optometrists’ section to get to know more about our doctors.
The eye doctors at TSO Champions care about patients’ overall health and pay special attention to their visual demands. TSO has earned recognition as the largest single provider of vision insurance plans in Texas. TSO Champions, on the other hand, is also credentialed to take several medical insurance plans. That’s because we routinely manage dry eyes, ocular infections, allergies, cataracts, glaucoma, macular degeneration, and adverse effects of systemic disease such as hypertension and diabetes.
TSO Champions is equipped with the latest and the greatest technology so the doctors can diagnose ocular conditions early on. We fit almost all the soft, hard and specialty contacts lens available. Our frame selection in ranked the best in terms of quality, durability and functionality. Please visit our office to see wide variety of eyewear selection.
At TSO Champions, we’re proud of our history and excited about the future as we continue to help TSO patients enjoy the best vision possible. After all, we’re not Texas State Optical by chance, but by choice. We’ve grown into our name and will continue to work hard at keeping our patients satisfied and coming back with their family and friends to benefit from TSO’s long tradition of excellence in quality eye care and eyewear.
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